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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Breanna Martin

Breanna Martin

April 9, 2025

5  out of  5
rating by Breanna Martin
"Iv only been with State Farm- Matt Gilliland for about 6 months now, but what a pleasure it has been. Every lady iv spoken with was nothing short of amazing. They are all very friendly, helpful, and all around sweet ladies. In just the short time I have been with them, they have already reached out letting me know I qualify for new things through them. Thank you Matt Gilliland- State Farm and all of your staff. I look forward to being with you for a long time."
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Ashley Lopez

April 9, 2025

5  out of  5
rating by Ashley Lopez
"I've been a state farm customer for a very long time. The staff at Matt's office are really nice and professional they answer any questions I have!"
We responded:
"Thanks Ashley!"
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Lilly Lawson

April 9, 2025

5  out of  5
rating by Lilly Lawson
"I have had insurance here for going on 2 years. I love how helpful all the employees are they’re always eager to help explain any questions I may have."
We responded:
"Thank you Lilly!!"
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Misty Martin

April 9, 2025

1  out of  5
rating by Misty Martin
"Long time customer. Can't get a call back ! When in the office other agents try to butt into conversations. I have been treated like a person that has not paid an extreme amount of money on my home n car. I also have not had a bill of amount stated. This is place is not what is use to be. Lindsey is the lady who came into Ashley's office and butted into a very private conversation."
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Jon Young

March 21, 2025

1  out of  5
rating by Jon Young
"After I got a really good quote on the website, the amount I was billed was way more than the quote. I cancelled the policy and it took me 4 phone calls from the beginning of March and multiple emails to get it all sorted out. I was told emails were not received and not much follow up was given to get the policy fully cancelled and my new declaration page reviewed. Not very professional in my opinion but to each his own"
We responded:
"Hi Jon. Sorry your experience wasn’t up to par. Email me to discuss if you like. Matt@SFupstate.com"
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S M

February 26, 2025

5  out of  5
rating by S M
"The staff here is so nice and helpful. Lindsey took the time to explain things to me clearly and didn't make me feel dumb for not knowing everything! All the office staff are very welcoming and have positive attitudes. Also got me great prices for coverage I was paying double for elsewhere! When I've had to use the roadside assistance through the app, I got help and tow service within 15-20 minutes of placing the claim. Very quick and very efficient!"
We responded:
"Thanks for the kind words! Glad we were able to help. We appreciate your business "
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Krista Kirby

October 22, 2024

5  out of  5
rating by Krista Kirby
"Candie Cole is amazing to work with! It is great to know that she cares and always makes herself available for any questions or concerns I might have regarding my house and cars. Candie is extremely knowledgeable, friendly, honest, and always goes the extra mile. If you are looking for someone who will treat you like family, call Candie! She is the best!!"
We responded:
"Thank you Krista. We love Candie too!"
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Benjamin Rose

October 18, 2024

5  out of  5
rating by Benjamin Rose
"I've enjoyed the peace of mind from having insurance for years without having to use it. When hurricane Helene left a trail of destruction across our area that all changed. I was faced with many obstacles and hardships in the wake of this storm. It became obvious a call to my agent was now needed. When I made the call I was greeted by Candie, and all I can say is WOW! I cannot imagine a more pleasant interaction than this one. Not only was she super friendly, understanding, and easy to talk to but she made me feel like she genuinely cared about my life and the hardships I've been faced with. She was extremely knowledgeable about what would be covered in my policy, what should be documented with photographs, and what I should expect through the entirety of a claim process. Calling her and this office a good neighbor would be an understatement. Thank you Candie and the entire team in this office."
We responded:
"Thank you Benjamin!"
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Ashley Greene

October 11, 2024

5  out of  5
rating by Ashley Greene
"Ashley is an amazing insurance agent! She’s always super helpful, knowledgeable, and takes the time to explain everything in a way that’s easy to understand. She’s super responsive and goes above and beyond to make sure I have everything I need. If you’re looking for someone reliable who truly cares about her clients, Ashley is the one to go to!"
We responded:
"She’s the best!"
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Andy Cantrell

September 20, 2024

5  out of  5
rating by Andy Cantrell
"I just switched to State Farm for my auto and home insurance. Dylan Boyd was a pleasure to work with. He thoroughly explained everything and answered any and all questions I had. If you’re looking for a change, contact Dylan Boyd and he will treat you right. I also saved money on my policies so it was a wonderful experience all around!"
We responded:
"Thanks Andy! Glad Dylan could help you. "
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Fannie Lawing

September 12, 2024

5  out of  5
rating by Fannie Lawing
"When I met with Dylan he was super helpful, informative and friendly! He spent quite a bit of time with me going over my policies and answering any questions I had. He treated me like person and not a number. It was like we were family!"
We responded:
"Dylan is on a roll helping customers! Thank you"
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kelly greenwald

September 11, 2024

5  out of  5
rating by kelly greenwald
"Dylan B saved me about 200$ a MONTH ON my insurance. Excellent customer service and would highly recommend to everyone!!! Thank you Dylan for helping me with a new policy!"
We responded:
"Dylan B is great! Thank you"
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BigDaddyTrevis

September 11, 2024

5  out of  5
rating by BigDaddyTrevis
"Dylan was super helpful. He brought some things to my attention that I wasn’t aware that I needed but now I’m all taken care of. Can’t put a price on peace of mind. I appreciate you big guy!!"
We responded:
"Thank you! We agree fully!!"
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Jessie Cantrell

September 10, 2024

5  out of  5
rating by Jessie Cantrell
"Dylan has been so helpful. I made the switch because they are saving me some money but it has been such a delight to work with Dylan."
We responded:
"Glad to hear that!"
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Ebony Ratchford

September 9, 2024

5  out of  5
rating by Ebony Ratchford
"Makayla was very helpful today in assisting me with questions i had regarding my claim!"
We responded:
"Thanks Ebony! We appreciate you"
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Tamara

August 27, 2024

5  out of  5
rating by Tamara
"Lindsey helped me tremendously with getting my insurance at an affordable rate... Her professionalism was great, she went over by details of what each brake down covered... I felt relaxed and comfortable, not like most places where it is cut and dry..."
We responded:
"That’s what we like to hear! Thanks Tamara"
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Arissa Delacerda

August 22, 2024

5  out of  5
rating by Arissa Delacerda
"They are so helpful with keeping track of my policies and getting any discounts to help lighten the load on me. Overall, everyone is respectful and happy to help when I call."
We responded:
"Thanks Alissa!"
Profile photo of Reva Greene

Reva Greene

August 21, 2024

5  out of  5
rating by Reva Greene
"I’ve had my insurance with this office for a few years now. They have always been so kind. When I have reached out to Ashley with any questions or concerns she’s has always been very professional and helpful."
We responded:
"Thank you Reva!"
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Cathy Mills

August 21, 2024

5  out of  5
rating by Cathy Mills
"Very pleasant environment. I was greeted the minute that I walked in the door. I have known Matt for a long time and trust his agency. Dylan was great with my first time visit. Thoroughly went over my policy and offered me other options as well. I made a great choice choosing this agency."
We responded:
"Thanks Cathy! We appreciate you and your family. "
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Charles Mullinax

August 15, 2024

5  out of  5
rating by Charles Mullinax
"We love these ladies who work there Brittany,Courtney all of them they always ask about your family and what they can do to help and they give us the best deal.they are the reason we use State Farm. i know they have bad days to but they never show it they just so kind thank yall for everthing yall do..chuck and heather mullinax"
We responded:
"Thanks Chuck and Heather! We appreciate you!"
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Shavon Puckett

May 16, 2024

3  out of  5
rating by Shavon Puckett
"I hope Ashley still there,bc im getting texts about my insurance about to cancel and it's not time for the payment with makayla."
We responded:
"Shavon, Ashley will be back in two weeks! Give us a call about the payment. I’m sure we can figure it out. Thanks "
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Ashley Gentry

March 16, 2024

5  out of  5
rating by Ashley Gentry
"Amazing staff! Always a pleasure to speak with!"
We responded:
"We love to hear that Ashley! Thanks "
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Blaisey Arnold

February 1, 2024

5  out of  5
rating by Blaisey Arnold
"Very professional, very helpful! Courtney Fordyce is the best, she helped me so much and is so good at her job she deserves a raise. Phenomenal employee!"
We responded:
"Thanks Blaisey! We think she is pretty awesome too. "
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Kimberly Plumley

January 26, 2024

5  out of  5
rating by Kimberly Plumley
"I am very impressed with my service on each and every visit. The staff goes above and beyond. LOVE MY STATE FARM."
We responded:
"Thank you"
Profile photo of Lynn Smith

Lynn Smith

November 9, 2023

5  out of  5
rating by Lynn Smith
"A+++++++++ I went in there with a problem and Ashley Sizemore was PHENOMENAL!!!! Very professional, sweet and helpful she neutralized the situation like it was nothing. I'm with a different agent but I'm definitely switching to this agent. It's definitely the winning team! Thank you Ashley!!!!"
We responded:
"Thanks Lynn. We think Ashley is GREAT too!"