State Farm® Insurance Agent Matt Gilliland

"Lindsay was amazing and answered all the questions I had. She was very sweet and understanding! 10/10 would definitely recommend switching to State Farm if you haven’t already!"

"Very Friendly and affordable! Highly recommend this place to all!!"

"A couple of weeks ago I was in my first ever wreck and State farm has been there every step of the way! They made the whole process smooth with my wrecked car, to getting the rental car, and then getting my new car! All the agents are so friendly and professional and patient! I definitely recommend trusting State farm with your insurance!"

"DO NOT USE THIS OFFICE! Unless you want to waste your time and have your policy changed to to more than 10x the price due to their incompetence. After several issues with this office, I transferred my policies to a different State Farm agency. I did not cancel with State Farm. Small issues 1) They scheduled an appointment with me to review my policies by phone. They neglected to call at the appointnent time because they neglected to place the appointment on their books. 2) I entered info to add a vehicle through the app. They didn't follow up. I had to call and give them the infornation verbally. 3) The new vehicle has antique auto title and plates. I asked them to send an email with all information required for the policy. Over a month later, after additional phone calls, emails and text messages, I am still waiting. 4) If you call and ask to speak to the agent, your request will be denied. Major issue Because of their incompetence, I never received the form to be completed to get the vehicle insurance processed properly. I asked that they send it electronically....they couldn't. Asked that they send via USPS...they didn't. Asked that they send a pdf via email. ....they didn't. They wanted me to drive to their office. I submitted the required photos based on a verbal list, although I asked for it in writing. Since this form, which I never received, was not submitted, my policy was changed from a premium of $75 for 6 months to one for over $130 per month. It wasn't until after I documented my issues with State Farm corporate and submitted the change of agents that the office called to try to rectify the issues. So, if you have a problem, the only way to resolve the issue is to change to a different agent. Definitely not an acceptable way to do business."

"If you are a customer with State Farm, consider finding new insurance. State Farm uses newspaper ads to determine car value when you are in an accident. If you are at fault, that means when State Farm fails to pay for all repairs or damages, you will be sued individually for the remaining losses. I was recently hit by a State Farm customer; they took my vehicle that their client totaled and left me in debt for $1500 on top of having no vehicle for my family now. This company is the biggest con in insurance."

"Lindsey did a great job explaining and helped us understand our options for correct coverages for home owners and auto insurance… she is so pleasant to work with!… definitely recommend this State Farm office."

"Iv only been with State Farm- Matt Gilliland for about 6 months now, but what a pleasure it has been. Every lady iv spoken with was nothing short of amazing. They are all very friendly, helpful, and all around sweet ladies. In just the short time I have been with them, they have already reached out letting me know I qualify for new things through them. Thank you Matt Gilliland- State Farm and all of your staff. I look forward to being with you for a long time."

"I've been a state farm customer for a very long time. The staff at Matt's office are really nice and professional they answer any questions I have!"

"I have had insurance here for going on 2 years. I love how helpful all the employees are they’re always eager to help explain any questions I may have."

"Long time customer. Can't get a call back ! When in the office other agents try to butt into conversations. I have been treated like a person that has not paid an extreme amount of money on my home n car. I also have not had a bill of amount stated. This is place is not what is use to be. Lindsey is the lady who came into Ashley's office and butted into a very private conversation."

"After I got a really good quote on the website, the amount I was billed was way more than the quote. I cancelled the policy and it took me 4 phone calls from the beginning of March and multiple emails to get it all sorted out. I was told emails were not received and not much follow up was given to get the policy fully cancelled and my new declaration page reviewed. Not very professional in my opinion but to each his own"

"The staff here is so nice and helpful. Lindsey took the time to explain things to me clearly and didn't make me feel dumb for not knowing everything! All the office staff are very welcoming and have positive attitudes. Also got me great prices for coverage I was paying double for elsewhere! When I've had to use the roadside assistance through the app, I got help and tow service within 15-20 minutes of placing the claim. Very quick and very efficient!"

"Candie Cole is amazing to work with! It is great to know that she cares and always makes herself available for any questions or concerns I might have regarding my house and cars. Candie is extremely knowledgeable, friendly, honest, and always goes the extra mile. If you are looking for someone who will treat you like family, call Candie! She is the best!!"

"I've enjoyed the peace of mind from having insurance for years without having to use it. When hurricane Helene left a trail of destruction across our area that all changed. I was faced with many obstacles and hardships in the wake of this storm. It became obvious a call to my agent was now needed. When I made the call I was greeted by Candie, and all I can say is WOW! I cannot imagine a more pleasant interaction than this one. Not only was she super friendly, understanding, and easy to talk to but she made me feel like she genuinely cared about my life and the hardships I've been faced with. She was extremely knowledgeable about what would be covered in my policy, what should be documented with photographs, and what I should expect through the entirety of a claim process. Calling her and this office a good neighbor would be an understatement. Thank you Candie and the entire team in this office."

"Ashley is an amazing insurance agent! She’s always super helpful, knowledgeable, and takes the time to explain everything in a way that’s easy to understand. She’s super responsive and goes above and beyond to make sure I have everything I need. If you’re looking for someone reliable who truly cares about her clients, Ashley is the one to go to!"

"I just switched to State Farm for my auto and home insurance. Dylan Boyd was a pleasure to work with. He thoroughly explained everything and answered any and all questions I had. If you’re looking for a change, contact Dylan Boyd and he will treat you right. I also saved money on my policies so it was a wonderful experience all around!"

"When I met with Dylan he was super helpful, informative and friendly! He spent quite a bit of time with me going over my policies and answering any questions I had. He treated me like person and not a number. It was like we were family!"

"Dylan B saved me about 200$ a MONTH ON my insurance. Excellent customer service and would highly recommend to everyone!!! Thank you Dylan for helping me with a new policy!"

"Dylan was super helpful. He brought some things to my attention that I wasn’t aware that I needed but now I’m all taken care of. Can’t put a price on peace of mind. I appreciate you big guy!!"

"Dylan has been so helpful. I made the switch because they are saving me some money but it has been such a delight to work with Dylan."

"Makayla was very helpful today in assisting me with questions i had regarding my claim!"

"Lindsey helped me tremendously with getting my insurance at an affordable rate... Her professionalism was great, she went over by details of what each brake down covered... I felt relaxed and comfortable, not like most places where it is cut and dry..."

"They are so helpful with keeping track of my policies and getting any discounts to help lighten the load on me. Overall, everyone is respectful and happy to help when I call."

"I’ve had my insurance with this office for a few years now. They have always been so kind. When I have reached out to Ashley with any questions or concerns she’s has always been very professional and helpful."

"Very pleasant environment. I was greeted the minute that I walked in the door. I have known Matt for a long time and trust his agency. Dylan was great with my first time visit. Thoroughly went over my policy and offered me other options as well. I made a great choice choosing this agency."